Social media is a valuable way for people around the world to connect with each other and share ideas. Often, companies do not fully realize that they can access data about their company that is being shared on social media networks. Using social media listening is a great tactic for companies that want to track information about their reputation, tweak or develop products, generate leads or post on influencers platforms.
1. Product Development
People who share their opinions about products online often write about what features they think should be added or changed. Social media listening tools can be used to find any mention of a product or service on a platform. This can be a huge asset to a company that is looking for honest feedback on a product line. It can also be useful to aspiring entrepreneurs, as they may be able to figure out a way to create an improved version of an existing product to sell to customers.
2. Guest Posts
Building relationships with influencers can be a great way for a company to reach potential customers. Many social media listening tools can provide information about how many people viewed a particular post or visited a certain web page. This can allow a company to figure out which influencers would be the best to reach out to and inquire about forming a compatible relationship.
3. Generate Leads
Every industry is different and each company within an industry is unique. However, generating leads using social media may be a valuable tool for a business that is interested in interacting directly with potential customers. People often post on social media platforms asking for recommendations from others about what product or service can be useful to them. Interacting with them personally can be a great way to build relationships and boost sales.
4. Reputation Management
Most companies would prefer to have a fantastic reputation for the entire time they are in business. However, things can happen that tarnish a company’s image, requiring a lot of work from the public relations department and marketing teams to repair the damage. By monitoring what is said about a company on social media platforms, businesses can spot trends and take corrective action when needed.
As more company’s embrace the use of different social media platforms, the use of social listening will grow. This can be beneficial to businesses and their clients, as products can be improved, more people will be connected to products they need and positive relationships are fostered.